Privacy Policy
Last updated: 10 November 2026
This Privacy Policy explains how Holmes Plumbing & Heating Specialist (“Holmes Plumbing”, “we”, “us” or “our”) handles personal information when you visit holmesplumbing.co.uk, contact us, request an appointment or quotation, or use our plumbing, heating and gas services.
1. Who we are
The website identifies the business as Holmes Plumbing & Heating Specialist and lists the contact email info@holmesplumbing.co.uk and telephone number 07498 846032. It gives 97 Newnham Road, Plympton, PL7 4AU as its location. The contact page also displays “Unit 15, 8 Bell Close, Plympton, United Kingdom”. These address details are inconsistent and the correct correspondence/registered address must be confirmed before publication.
The website does not clearly identify the legal entity or full legal name operating the business. The operator should insert its verified legal name, postal address and company registration details, if applicable, before this policy is published. Do not assume that another business with a similar name is the operator.
2. Personal information we may collect
- Contact details, including your name, telephone number, email address and any company details you provide.
- Enquiry details, including the property address, description of the plumbing, heating or gas issue, requested appointment date/time and information you submit through our forms or correspondence.
- Information needed to prepare estimates, quotations, invoices, schedule work and provide customer support.
- Details about work carried out, equipment or systems installed or serviced, service history, and relevant photographs or documents where provided or reasonably required.
- Payment and transaction records. We do not include full payment-card details in this policy because the payment methods and payment processor used by the business have not been confirmed.
- Technical information about your visit to our website, such as IP address, browser/device information and cookie preferences, depending on the website configuration.
3. How we use your information
We may use personal information to respond to enquiries, arrange site visits and appointments, assess work requirements, prepare quotations, carry out plumbing/heating services, communicate about jobs, process payments, handle complaints and aftercare, maintain business records, protect our systems and comply with legal obligations.
4. Lawful bases for processing
Under UK data protection law, we rely on an appropriate lawful basis for each processing activity. This may include taking steps at your request before entering into a contract, performing a contract, complying with a legal obligation, pursuing legitimate business interests that are not overridden by your rights, or obtaining your consent where appropriate. The business should document the lawful basis applicable to each use of personal data.
5. Sharing your information
We may share relevant information with employees or authorised contractors, suppliers and service providers who help us deliver our services, such as website hosting, IT, communications, accounting or payment services. We may also disclose information where required by law, to protect people or property, or in connection with professional advice or a business transfer. We do not sell personal information.
The website’s actual subcontractors, booking tools, payment providers and other data processors have not been confirmed for this policy. These should be identified in the business’s internal records and this policy updated where necessary.
6. Property and job information
Information about a property, heating system, boiler or plumbing installation may be retained to quote for, complete or provide aftercare for work. Please avoid sending unrelated sensitive personal information. If access instructions or information about occupants is needed to perform a job safely, provide only what is relevant.
7. How long we keep information
We retain information for no longer than reasonably necessary for the purpose for which it was collected, taking account of customer service, warranty/aftercare, tax, accounting, legal and dispute-resolution requirements. The business has not published specific retention periods. It should adopt a retention schedule covering enquiries, quotations, job records, invoices, photographs and correspondence.
8. Security
We take appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse or disclosure. No method of electronic storage or transmission is completely secure.
9. Your data protection rights
Depending on the circumstances, you may have rights to request access to your personal data, correct inaccurate information, request erasure or restriction, object to certain processing, or request data portability. Where processing is based on consent, you may withdraw it. These rights are subject to legal conditions and exemptions.
You may also complain to the Information Commissioner’s Office at ico.org.uk. We would welcome the opportunity to address your concerns first.
10. Cookies
Our website may use cookies or similar technologies for essential website functions and, if enabled, analytics, preferences or embedded content. Non-essential cookies must be handled in accordance with applicable consent requirements. Please see our Cookie Policy. The live cookie inventory and third-party technologies should be checked before publication.
11. External links
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review the privacy information on those websites.
12. Contact and updates
For privacy enquiries, contact info@holmesplumbing.co.uk or call 07498 846032. Please confirm the correct postal address before publishing this policy. We may update it when our services, systems or legal obligations change.