Terms and Conditions
Last updated: 10 November 2026
These Terms and Conditions apply to your use of holmesplumbing.co.uk and to quotations and services supplied by Holmes Plumbing & Heating Specialist (“Holmes Plumbing”, “we”, “us” or “our”). A separate quotation, work order or written agreement may contain additional terms for a particular job. If so, those terms should be read together with these Terms.
1. Business identity
The website identifies the business as Holmes Plumbing & Heating Specialist, based in Plympton, Plymouth. It lists 07498 846032 and info@holmesplumbing.co.uk. The website gives 97 Newnham Road, Plympton, PL7 4AU as its location, while its contact page also displays Unit 15, 8 Bell Close, Plympton. The correct business and correspondence address must be confirmed.
The website does not clearly state the full legal entity name or company number. The operator must insert its verified contracting name and address before publication. No company identity is assumed in these Terms.
2. Services
The website describes services including boiler installation and repairs, bathroom installations, heating services, radiator installation, underfloor heating, system maintenance, general plumbing, leak repairs, pipework, water-heater installation, system upgrades and related plumbing/heating/gas work. The exact work offered for a particular customer will be confirmed in the quotation or written job agreement.
3. Enquiries, surveys and quotations
Website enquiries and appointment requests are not, by themselves, acceptance of a job or a binding quotation. We may need to inspect the property, equipment or existing installation before confirming the scope, price, materials, timescale and any conditions. A quotation should identify what is included and any material exclusions or assumptions.
Unless expressly stated in writing, a quotation should not be treated as including additional work, concealed defects, upgrades, building work, making good or other items not described in its scope.
4. Customer responsibilities
You should provide accurate information about the work required, ensure we can access the relevant areas at the agreed time, provide safe access and disclose known hazards or relevant issues with existing systems. You should obtain any permissions or consents that are your responsibility, including landlord, freeholder or building-management approval where needed.
You should keep children, pets and other occupants away from work areas and follow reasonable safety instructions. Where the job requires utilities to be isolated or access to be maintained, we will explain the practical arrangements as appropriate.
5. Price, payment and deposits
The website promotes transparent pricing and free quotations, but does not publish a complete schedule of prices, deposit requirements, payment methods, invoice deadlines or late-payment terms. The price and payment arrangements for each job must therefore be confirmed in the written quotation or invoice before work begins. No deposit amount or payment deadline is created by this general policy.
Any variation, additional work or change to the agreed scope should be explained and agreed with the customer, including any effect on price or timing.
6. Appointments, delays and cancellations
Appointment dates and estimated completion times are subject to access, parts availability, the condition of existing systems, the discovery of unforeseen issues and circumstances outside reasonable control. If a delay or need to rearrange becomes apparent, we will endeavour to inform you.
The website does not publish a specific customer cancellation, rescheduling or call-out charge policy. Any applicable cancellation rights, notice requirements or charges should be stated clearly in the quotation or contract before the customer commits. Where a consumer contracts at a distance or away from business premises, statutory cancellation rights may apply; any request to start work during a cancellation period should be handled in accordance with applicable law.
7. Materials, installations and existing systems
Products and materials will be selected for the agreed work and may be subject to manufacturer specifications, availability and compatibility with the existing installation. Existing systems can contain defects, deterioration or non-compliant work that is not apparent until inspection or work begins. If additional work is needed, we should explain the issue and obtain agreement before proceeding, except where immediate action is reasonably necessary to address an urgent safety risk.
8. Gas and safety-related work
The website displays the wording “Gas number – 973441”. Customers should confirm the relevant engineer’s current registration and the scope of any registration directly through the official Gas Safe Register before relying on it for regulated gas work. The display of a number on a website is not, by itself, a guarantee that a particular individual or business is currently registered or authorised for every type of gas work.
Customers must not attempt to carry out gas work themselves unless legally permitted and competent to do so. If you suspect a gas leak or an immediate danger, leave the affected area and contact the appropriate emergency gas service; do not rely on a website enquiry form or ordinary appointment request.
9. Workmanship, products and guarantees
Any manufacturer warranty, workmanship guarantee or aftercare commitment applicable to a job should be identified in the quotation, invoice or separate written documentation. The website does not set out the duration or scope of a general workmanship guarantee, so none is created by this page. Nothing in these Terms affects statutory rights relating to goods or services.
10. Complaints and aftercare
If you have a concern about work, contact us promptly using the details below and provide the job address, date and a description of the issue. We will review the information and discuss an appropriate response. Any applicable manufacturer warranty or agreed aftercare arrangement should be checked against the documents supplied for the job.
11. Liability and consumer rights
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.
Where you are a consumer, your statutory rights remain unaffected. Subject to those rights and applicable law, we are not responsible for loss arising from inaccurate information supplied by a customer, unsafe or inaccessible working conditions, or defects in existing systems outside the agreed scope of work, provided that this does not exclude liability for our own negligence or other liability that cannot lawfully be excluded.
12. Website content and intellectual property
Website content is provided for general information and may be updated without notice. Unless otherwise stated, text, graphics, branding and other materials are owned by or licensed to the relevant rights holder. You may view or print pages for personal, non-commercial use, but must not reproduce or commercially exploit them without permission, except as permitted by law.
13. Privacy and cookies
Personal information is handled in accordance with our Privacy Policy. Information about cookies and similar technologies is set out in our Cookie Policy.
14. Events outside reasonable control
We will not be responsible for delay caused by events outside our reasonable control, such as severe weather, supply-chain disruption, utility outages or emergency restrictions. This does not remove any consumer rights or obligations that cannot lawfully be excluded.
15. Governing law
These Terms are governed by the law of England and Wales. The courts of England and Wales shall have jurisdiction, subject to any mandatory consumer protections or jurisdictional rights that apply.
16. Contact
For enquiries about quotations, appointments or completed work, contact Holmes Plumbing & Heating Specialist on 07498 846032 or email info@holmesplumbing.co.uk. Please confirm the correct postal address and legal business identity before publishing these Terms.